Senior Manager, Library and Archives

The Pew Charitable Trusts in Washington, DC

  • Type: Full Time
position filled

Overview

The Pew Charitable Trusts uses data to make a difference. For more than 70 years, we have focused on serving the public, invigorating civic life, conducting nonpartisan research, advancing effective public policies and practices, and achieving tangible results. Through rigorous inquiry and knowledge sharing, we inform and engage public-spirited citizens and organizations, linking diverse interests to pursue common cause. We are a dedicated team of researchers, communicators, advocates, subject matter experts, and professionals working on some of today’s big challenges – and we know we are more effective and creative collectively than we are individually. With Philadelphia as our home town and the majority of our staff located in Washington, D.C., our U.S. and international staff find working at Pew personally and professionally rewarding.

Wise stewardship of resources allows Pew employees to pursue work that strategically furthers our mission in significant and measurable ways. We collaborate with a diverse range of philanthropic partners, public and private organizations, and concerned citizens who share our interest in fact-based solutions and goal-driven initiatives to improve society. Pew attracts top talent, people of integrity who are service-oriented and willing to take on challenging assignments. We provide competitive pay and benefits, a healthy work-life balance, and a respectful and inclusive workplace. Pew employees are proud of their colleagues, proud of where they work, and proud of the institution’s reputation.

The Strategy Portfolio within Program
The goal of the strategy portfolio is to inform critical institutional decisions about Pew’s programs, strengthen the design and implementation of Pew’s work, and generate knowledge that advances Pew’s program objectives. We pursue this goal by (1) enhancing the organization’s efforts to generate ideas for new initiatives and larger bodies of work; (2) applying a wide range of planning approaches to help programs turn ideas into effective action; (3) using evaluation to improve program performance and inform decision-making; (4) ensuring that staff has access to information that meets their needs to design, implement, and manage high-performing strategies, initiatives, and campaigns; and (5) collaborating with colleagues in preparing a wide range of planning and other types of documents for consideration by Pew’s board of directors. The strategy portfolio was created in 2017 through the merger of Pew’s longstanding planning and evaluation department and a new program unit focused on strategy and idea development and has approximately 30 professional staff.

Unit Overview
The library and archives team is part of the evaluation and program learning unit within the strategy portfolio. The goal of this unit is to assess and improve program effectiveness, inform important programmatic decisions, support learning around effective practices at Pew, and generate knowledge that advances program objectives. The library and archives team supports learning by understanding and addressing the information needs of Pew.

Specifically, the role of library and archives (LA) is to connect Pew staff to information resources that will help them to work effectively to accomplish Pew’s mission. The team of five oversees Pew’s library and its archive of historical information, with staff based in both Philadelphia and Washington, D.C. This team provides staff with access to Pew’s library and archives including internal historical records and external subscriptions to journals, newspapers, and other knowledge resources; and uses these resources to respond to information requests from staff across the organization including creating customized searches and information summaries, such as literature and media scans and legal research.

Position Overview

The position, based in Pew’s Washington, D.C., office, reports to the director, evaluation and program learning and manages four staff (three librarians and one archivist). The evaluation and program learning unit is committed to fostering knowledge sharing that informs and improves Pew’s work. As a senior member of this unit, the senior manager will contribute to learning by overseeing the library and archives team, and leading two primary efforts: 
  • Knowledge services: Help staff to access and use information about the history of Pew and its past and current programs. Provide staff with relevant external resources via Pew’s library, which manages both print and digital subscriptions to academic, news, and legal resources. The team’s three librarians are skilled in library science, legal research, and library systems.
  • Information curation: Help to ensure current and historical information about Pew is organized, of high-quality, appropriately preserved and archived, and easily accessible to Pew staff. This includes overseeing Pew’s archivist, serving as a lead curator for program information of archival value, and supporting the curation efforts of other units by acting as a facilitator and expert resource. In this role, the senior manager will be an important contributor to organization-wide data governance and data management efforts. 
  • This position requires an experienced information management professional with a solid record managing teams and the ability to apply technical and management skills to develop, implement, and enhance systems and processes that support internal knowledge sharing. The senior manager will provide stewardship of Pew’s library, its historical programmatic and administrative records, and be a collaborator who can foster connections and provide input to cross-organizational groups working to develop and implement effective data and information management solutions and practices.

    Responsibilities

    Library and archives leadership
  • In consultation with the director, evaluation and program learning, design and develop objectives and milestones for the library and archives unit.
  • Lead the library and archives team, including defining and prioritizing needs and overseeing the work of the unit to ensure that staff have access to information that meets their needs to design, implement, and manage high performing initiatives.
  • Build working relationships with staff in support units and other program portfolios that are critical to effective information and knowledge management practices, including research and science, program coordination and services, finance, government relations, human resources, legal affairs, communications, institutional solutions, philanthropic partnerships, and the executive office.
  • Share expertise with strategy colleagues to build the department’s knowledge, expand its capacity, and improve the effectiveness of its efforts to promote program learning. 
  • Supervise and mentor four staff while fostering professional development opportunities. The team includes three librarians and Pew’s archivist. 
  • Monitor the library and archives budget, which includes the institutional budget for third party subscriptions to library resources. 
  • Knowledge sharing and information management support
  • Develop and refine tools and processes to ensure that current and historical programmatic information is accurate, appropriately preserved, and as relevant, accessible to staff.
  • Help staff access and use library and archive resources by supporting current knowledge practices and developing and implementing new initiatives, systems, and trainings for knowledge management and knowledge sharing. 
  • Work closely with the library and archives team and internal customers to formulate search strategies and conduct library research. For example, collaborate with Pew’s research and science staff to support the development of literature reviews, to help identify appropriate mechanisms for tracking research citations of Pew’s work, etc.
  • Consult with other units as requested on digital data and information curation processes, procedures, and policies. For instance, work with the research and science team to support their efforts to store, protect, and preserve Pew research data sets. 
  • Contribute to Pew’s data governance and emerging master data management efforts by actively participating in institutional working groups. This includes working with a cross-organizational team that aims to define, implement, enhance and maintain data governance and management procedures, methods, and policies, in alignment with enterprise standards.
  • Work together with IT on efforts to facilitate access to reliable information and data about Pew’s programs and history. This includes collaborating with IT staff to provide expertise regarding the implementation of new data management solutions, or enhancements to existing tools, and ensuring easy access to pertinent information via Pew’s intranet. Collaborate with IT and other internal stakeholders to facilitate the adoption and implementation of these solutions and enhancements.
  • Collaborate with Pew’s evaluation staff to enhance efforts to promote program learning by providing accurate program histories to inform evaluation designs; recommending technological tools and solutions that support program monitoring; and providing input on knowledge sharing initiatives led by the evaluation team.
  • Requirements

  • Bachelor’s degree is required, advanced degree in information management or other relevant field related to library and information science preferred.
  • At least10 years of professional experience in library and archives or information management is required.
  • Minimum of three years direct supervisory experience, including managing the performance review process for direct reports and providing career development advice and guidance.
  • Strong information technology skills required, especially with EOS or similar library and archives cataloging systems, SharePoint, database technology, and self-service business intelligence tools. Experience with new and emerging technologies preferred.
  • Demonstrated ability to manage complex information management projects, including experience working on multidisciplinary teams functioning across institutional management units. 
  • Experience with organization-wide data and information processes such as data governance, archiving, digital asset management, data migration, and master data management.
  • Excellent written and oral communications skills, including the ability to present and write clearly and effectively, convince and persuade, and listen carefully.
  • Strong interpersonal skills and proven ability to work productively with a wide array of stakeholders and perspectives and approach issues with a nonpartisan, objective mindset.
  • Ability to think strategically and creatively, juggle multiple priorities, adjust to changing circumstances, organize time efficiently, remain attentive to details, and identify resources for projects.
  • Ability to fit into a fast-paced and highly professional corporate culture which emphasizes excellence, collegiality, and teamwork.
  • Ability to treat sensitive information about the business and affairs of Pew and those with whom it has relationships with discretion and confidence. High level of professional integrity.
  • Strong understanding of how to manage by influencing others and the ability to accurately read nuances of meaning.
  • Travel  This position requires occasional domestic travel to meetings and conferences. 

    Total Rewards
    We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to maintain a good balance.



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