Customer service

Robert Half in Buffalo Grove, IL

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled
DescriptionDUTIESAnswer and manage all incoming calls and emails regarding customer orders, tracking information, shipping, quotes and any additional customer inquiriesInput customer orders into SAP database and forward along all shipping and sales confirmation to clientFollow up on order tracking to coordinate shipping and follow up with warehouse staff regarding any shipping informationFollow up with warehouse staff on any immediate orders to be shipped or delays and make sure any issues are being relayed to customer and salesFollow up with customers throughout the process and address any concerns the customer may haveWork closely with Purchasing department on any inventory required and quotesUpdate the company CRM database as needed regarding quotesMaintain and update the customer communication filesProcess all customer returns and creditsAddress any complaints related to outside customersInput new customer information into SAPIdentify any escalated issues to supervisors or higher managementAssist with any additional customer service-related tasks when neededRequirementsREQUIREMENTS5+ years' experience in Customer Service roles; Business to Business Customer Service highly preferred!Strong SAP experience a must and prior experience working in CRM systems!Proficient in Microsoft Office Suite, specifically Microsoft Office Excel (ability to create formulas, data validation, perform macros, etc.)Preferably should have worked with international shipping and managing imports/exports paperworkAbility to have strong organizational skills and can work in a fast-paced environmentStrong written and verbal communication skillsCompetence of working in a team environment!Bachelor's Degree preferred! OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area. Apply for this job now or contact us today at 888.490.4154 for additional information. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. © 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. **Salary:** $16.00 - $21.00 / Hourly**Location:** Buffalo Grove, IL**Date Posted:** January 10, 2020**Employment Type:** Temporary**Job Reference:** 01330-9502397210**Staffing Area:** OfficeTeam </script>

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