Business Title: Manager, eCommerce Post Purchase Specialist Requisition Number: 42456 - 57 Function: Advisory Area of Interest: State: NJ City: Short Hills Description:
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today s most important industries. Our growth is driven by delivering real results for our clients. It s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it s no wonder we re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you re as passionate about your future as we are, join our team.
KPMG is currently seeking a Manager, eCommerce Post Purchase Specialist to join our Customer and Operations organization.
Possess and articulate experience-based points of view on the eCommerce customer post-purchase experience including refunds, returns, post-purchase customer service and reverse logistics processing
Engage with client stakeholders of the eCommerce post-purchase process across such functions as IT, Finance, Accounting, Marketing/Sales, eCommerce and Logistics with the ability to recommend and design state of the art solutions in Order Management (OMS), Payments and Customer Service
Work with clients to understand the business needs and both technical and functional requirements for order management, fulfillment and logistics solutions for eCommerce
Support practice leadership in practice development including: resource management, career development of staff, and other people management decisions
A minimum of five years of consulting experience, primarily in e-commerce, with involvement in selling, and delivering engagements for large organizations
Bachelor's degree in Technology, Engineering, Operations or a related field from an accredited college/university; MBA from an accredited college/university is preferred
Experience with Order Management and Customer Service technology solutions
Develop and continuously adapt the product strategy and vision for post-purchase eCommerce customer experience
Excellent foundational consulting skills including: strong analytical, written and verbal communication skills, impactful client presence, compelling facilitation and presentation skills, as well as the ability to communicate using PowerPoint (ability to storyboard and create a compelling value proposition)
Ability to travel at a significant level, as needed
Currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.