• Inficare Technologies
  • Santa Clara , CA
  • Customer Service/Call Center
  • Full-Time
  • 1411 Lewis St

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Job Description:

  • Understanding of ITIL and ITSM processes.
  • Experience with Salesforce administration
  • Working understanding of Service-Now, JIRA, Rally & support tools.
  • Experience in IT help desk or customer support
  • Ability to understand technical requirements and how it affects applications we support.
  • Ability to troubleshoot and diagnose problems with user environment and applications.
  • Excellent, proactive communicator
  • Ability to prioritize and manage multiple tasks effectively

  • Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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